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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first thing you should do is click the Help button, which is visible on each and every page. A pop-up window will show up. It includes detailed information about all the actions that you can carry out on the page in question. Each context menu shows up on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a wide array of how-to videos describing how to use our hosting Control Panel. They're made for those of you who would like to see how things are being done rather than only reading articles. In this way, everyone can swiftly get to know our web hosting Control Panel by simply watching our step-by-step tutorial video clips.

F.A.Q.

If you can't find the answer you need, take a glimpse at our comprehensive Frequently Asked Questions section, which includes questions asked by actual individuals and offers practical solutions. We constantly update our Frequently Asked Questions database with new questions & answers in an attempt to encompass all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't find the answer you need in the FAQ database either, you can get in touch with our excellent team of customer service technicians available 24/7/365 and eager to help you with any problem. Each trouble ticket you open will be answered in less than 60 minutes (the average response time is just 20 mins), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 76699

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com